Cost of Future Care Team

Our experts are dedicated case managers and therapists with specialized training

Multidisciplinary approach utilizes their many years of experience, strong academic skills and diverse clinical backgrounds



HeatherRichardson NurseLifeCarePlanner

Heather Richardson MScN BScN RN

Cost of Future Care Consultant, Legal Nurse Consultant, EDMONTON/VANCOUVER ISLAND

Heather brings a wealth of experience to the areas of pediatrics, cerebral palsy, traumatic brain injury, amputations and pediatric and adult catastrophic injury. Heather holds a Bachelors and Master’s degree in Nursing and is cross trained as a Cost of Future Care and Legal Nurse Consultant.

Her current role is the Senior Nursing Practice Lead and clinical expert for Ebola preparations for the University of Alberta Hospitals in Edmonton. Her previous experience includes several years as an educator and Clinical Nurse Specialist in the area of adult and pediatric critical care. Her pediatric experience also includes eighteen years in the Pediatric Intensive Care Unit and several years in the specialty pediatric units of oncology, cardiology, surgery and neuroscience.

Heather is well versed in the challenges families face in obtaining care for their medically fragile children and the gaps that occur when transitioning from pediatric to adult care. A strong focus on patient safety and quality improvement has allowed Heather to build strong collaborative relationships with health care providers across all disciplines.
Heather is a board member of the Nursing Education Program Approval Board within CARNA, and a founding member of the Clinical Nurse Specialists Association of Canada. She is a member of Canadian Association of Pediatric Hospitals Knowledge Exchange Network and PICU International, two online communities dedicated to furthering understanding of pediatric issues.  She maintains memberships in professional associations related to neurosciences, pain and critical care and the American Association of Nurse Life Care Planners.



JennDay NurseLifeCarePlanner

Jennifer Day BScN RN

Cost of Future Care Consultant, Case Manager, Legal Nurse Consultant, EDMONTON

Jennifer brings extensive experience to the areas of traumatic brain injury, spinal cord injury, chronic pain, mental health and catastrophic illness and injury.

After graduating with a BScN from the University of Alberta’s School of Nursing in 1999, Jennifer began her career in the emergency department of the Wetaskiwin Hospital. In 2000, she accepted a full time position with Bosco Homes for Children and Adolescence; a non-profit, charitable society dedicated to provide quality human service to individuals, families and communities. In 2006, she changed career paths and began working with the Federal Government as a District Nursing Officer under Veterans Affairs Canada, assisting retired military service members and their families.

In 2011, she started working with the Department of National Defence, as a Canadian Armed Forces Health Services (CFHS) Nurse Case Manager at 1 field Ambulance Clinic based at the Edmonton Garrison. She continues to work with the CFHS group at the Edmonton Clinic as a Nurse Case Management Team Lead. She assesses and assists in co-ordination of services for ill and injured military services members who are returning to duty, or transitioning into civilian life.

She is a member of the College & Association of Registered Nurses of Alberta (CARNA), the Canadian Nurses Association (CNA) and the American Association of Nurse Life Care Planners (AANLCP). She is also a member of the Board of Directors for the Canadian Accreditation Council (CAC).



KarenLagden NurseLifeCarePlanner

Karen Lagden RN BScN ET MClSc

Cost of Future Care Consultant, Case Manager, CALGARY

Karen brings particular expertise to the areas of case management, wound and tissue healing, spinal cord injury, amputation, aging and catastrophic illness and injury.

Karen has been a Registered Nurse for over 30 years. In addition to a Bachelor of Science in Nursing, she has Enterostomal (ET) Nursing specialization from the Cleveland Clinic, Cleveland, Ohio and a Masters of Clinical Science in Wound Healing and Tissue Repair from the University of Western Ontario, London, Ontario. Karen has completed the required training towards her Certified Nurse Life Care Planner designation.

For the past 20 years she has been a private wound care consultant, specializing in wound care assessment, treatment and education for patients, nursing facilities and insurers. She has been a nursing instructor for both the University of Calgary and Mount Royal University as well as an instructor for the Canadian Association of ET Nurses.

She has provided mentorship to many nurses and therapists over the years who wish to learn more about her specialty. Karen has published in several journals and has presented at local, national and international conferences. She has a special interest in Spinal Cord Injured, pressure ulcer management and alternative treatment methods/research in treating complex wounds.

Her professional associations include the College and Association of the Registered Nurses Association, the Canadian Nurses Association, the Canadian Association of Wound Care, the Canadian Association of Enterostomal Therapy Nurses, the American Association of Wound Care Consultants and the American Association of Nurse Life Care Planners.



SeanLloydSean Lloyd MSc OT

Cost of Future Care Consultant, Case Manager, Functional Capacity Evaluator, CALGARY

Sean joined Connect Experts in 2019 and is an Occupational Therapist practicing in Calgary

Since graduating in 2011 from the University of British Columbia with a Masters of Occupational Therapy, Sean has assessed and treated clients with a variety of neurological and orthopaedic impairments in hospitals, residential care facilities, rehabilitation centers, vocational rehabilitation, and community-based health care. Sean has worked extensively in British Columbia’s provincial health authorities and worked with WorkSafe BC, the Insurance Corporation of BC, Veterans Affairs Canada and plaintiff counsel. Sean has specialty training in vestibular and neurorehabilitation, Progressive Goal Attainment Program, The Matheson Functional Capacity Evaluation Program as well as in Life Care Planning through the Institute of Rehabilitation Education and Training. In his role as a clinical faculty member with The University of British Columbia, Sean has provided fieldwork opportunities to occupational therapy assistant students and plans to continue this service with the University of Alberta MSc. OT program.

Sean is a full member of the Alberta College of Occupational Therapists, the Canadian Association of Occupational Therapists and the World Federation of Occupational Therapists.



KarenMercure OccupationalTherapist

Karen Mercure BSc MOT

Occupational Therapist, Cost of Future Care Consultant, CALGARY

As an Occupational Therapist specializing in pediatrics, Karen brings extensive knowledge and expertise to the areas of cerebral palsy, traumatic brain injury, orthopedic injuries and surgeries, mental health, and rehabilitation.

Karen received a Bachelor of Science and a Master of Occupational Therapy from the University of Manitoba, and she holds a Canadian Specialist in Accessible Housing Design designation from Mount Royal University.

Karen currently works as a community-based therapist providing Occupational Therapy services to children in schools and preschools in Calgary and the surrounding area. She works closely with children and their families, school teams, members of school boards, other health professionals, equipment vendors, and various community resources to support meaningful and functional goals. Her previous experience includes providing Occupational Therapy services in the Brandon Regional Health Centre in the areas of acute inpatient rehabilitation, medical/surgical unit, long term care, and outpatient pediatric services. She provided services to children in a clinic setting as well as homes, schools, and daycares in Brandon, Manitoba.

Karen is a member in good standing with the Alberta College of Occupational Therapists and a member of the Canadian Association of Occupational Therapists. She is also an Associate Member of the World Federation of Occupational Therapists.



BrendaMcDonnell CostofFutureCare

Brenda McDonnell RN

Case Manager, ALBERTA

As a Case Manager, Brenda brings extensive knowledge and experirehabilitation and disability case managementence in the areas of  for traumatic brain injuries, orthopedic injuries/surgeries, amputations, spinal cord injuries, aging, chronic pain, mental health/psychological issues, and other long term or terminal medical conditions.

Brenda has been a registered nurse for 24 years and has worked in the Emergency Department, Medical/Surgical unit, Pediatrics, Long Term Care, Acute Inpatient Rehabilitation, Psychiatry and as a Nursing Supervisor. She is currently employed as the Senior Ability Advisor for the South Zone with Alberta Health Services and has performed the role of a disability case manager for the organization since 2006. She assists in coordinating the care and assessments of medically absent employees for the purpose of reintegration back into the workplace.

Brenda completed a Legal Nurse Consultant course and as well as some courses for the Nurse Life Care Planner program through FIG Services. Life Coaching, Conflict Management, and Personality Dimensions Facilitation program completions lend to her strong communication and assessment skills. She has attended multiple Law Accommodation Workshops for management of persons with disabilities. She has a wealth of experience working with all stakeholders such as physicians, treatment care providers, insurance companies, medical equipment providers, legal teams, and many others who are part of the collaboration process.

She is a member in good standing with the College & Association of Registered Nurses of Alberta (CARNA) and the Canadian Nurses Association (CNA). She is seeking membership to the American Association of Nurse Life Care Planners (AANLCP).



LindaSimmons NurseLifeCarePlanner

Linda Simmons RN BScN

Senior Cost of Future Care Consultant, ONTARIO

Connect Experts is proud to work with Linda Simmons, who provides mentorship and leadership while managing the overall Nurse Cost of Future Care service.

Linda brings strong expertise to Connect Experts with over 6 years as one of Canada's few and valued Nurses providing Life Care Planning/Future Cost of Care Reports to Canadian litigators. Linda has specific expertise in wound care, brain, spinal and orthopaedic injuries, chronic pain and psychological conditions.

Linda received a Bachelor of Science in Nursing from Laurentian University in 2003 after her Nursing Diploma from Durham College in 1984. Linda completed the University of Florida's Life Care Planning Certification in 2010. She also has certificates in International Interdisciplinary Wound Care and Evaluating Health Promotion.

Linda has significant experience writing Cost of Future Care reports and providing Case Management for one of Ontario's most experienced rehabilitation companies. Linda managed a staff of 14 rehabilitation specialists and worked with numbers of Ontario personal injury lawyers.

Her 32 year nursing career includes years as in the acute care setting, including surgical units, emergency and hemodialysis. She has been employed as a Clinical Educator and Public Health Nurse. Linda's most recent position was as an Acting Resident Care Coordinator for a Long Term Care Facility.

She is a member in good standing with the College of Nurses of Ontario, the Canadian Nurses Association and the Registered Nurses Association of Ontario.



Kim English Connect Experts NEWEST

Kim English RN BScN MN

Cost of Future Care Consultant, Case Manager, ONTARIO

Kim brings strong expertise to the areas of spinal cord injury, traumatic brain injury, chronic pain, aging, mental health and catastrophic injury.

Kim received a Bachelor of Science in Nursing from Ryerson University in 1996, a Master of Nursing from the University of Toronto in 2002 and is currently studying her Doctoral degree in Education (Education Technology) at William Howard Taft University in Colorado.

Kim completed a Life Care Planning course that includes detailed instruction on Future Cost of Care reports from the University of Florida in 2009 and has consulted as a case manager for adults with catastrophic injuries since that time. Her 24 year nursing career includes experience on acute surgical units, orthopaedic surgery and rehabilitation. She has also extensive experience in the area of nurse regulation and professional practice.

Since 2002, Kim has been an instructor in the undergraduate nursing program at the Trent/Fleming School of Nursing at Trent University. She is a member in good standing with the College of Nurses of Ontario, The Canadian Nurses Association and the Registered Nurses Association of Ontario.

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